Frequently Asked Questions
Q: If the machine malfunctions, what is the return and repair policy?
We have a secure procedure for product returns and repairs. Please refer to the service policy for detailed information on how we handle technical support and maintenance.
Q: How can I be assured of the product quality?
We aim to provide high-quality medical equipment at competitive prices. All products undergo rigorous quality control to meet international standards for safety and efficacy.
Q: What are the estimated shipping times?
By Express: 5-7 working days; By Air: 3-4 days to international airports; By Sea: approximately 25-55 days depending on the destination seaport.
Q: Do you support complete clinic or hospital project setups?
Yes, we provide complete solutions for medical equipment setup. We have successfully helped establish several clinics and hospitals in East Asia, Africa, and Saudi Arabia, saving time and energy for our clients.
Q: Is shockwave therapy (ESWT) painful for patients?
Patients may feel some discomfort during the procedure, but it is generally well-tolerated. The intensity can be adjusted based on the patient's feedback to ensure a balance between comfort and therapeutic effect.
Q: How many treatment sessions are typically required?
While results vary by condition, most patients require 3 to 5 sessions scheduled 5-10 days apart. Significant improvement is often noted after the second or third session.